Even if there is no activity and the chat times out, it will imediately trigger the creation of the ticket. Once the chat conversation is complete, the ticket automatically gets created in HappyFox with the chat transcript. The chat interface enables you to communicate with the client and this interface shows you more information regarding the client’s location, IP address, operating system and the browser being used. You need to sign in with your login credentials at - a back-end chat page link for your account which can be used by your support staff to communicate with the client. On creation of an Olark account, you receive the code to integrate the chat widget onto your website. Once this is done, click Save and your Olark and HappyFox accounts should now be connected. If half way through a conversation, you feel that you want the ticket to contain only the details spoken about till now, then you can type !lead and HappyFox will take the transcript until that moment and put it into a ticket.
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